Frequently asked questions

YOUR MEDICOM ACCOUNT

How do I sign up to begin shopping on Medicom?


To create an account on Medicom, click here.




I've created an account on Medicom already, how do I sign in?


To sign into your Medicom account, click here and enter your email address and password.




What if I forget/lose the password to my Medicom account?


If you've forget or lose your Medicom Membership Account password, click here and submit your email address. We'll send you a link to change your password.




What can I do once I sign into my Medicom account?


After you create your Medicom account and sign in, we make it easy to control your shopping experience on Medicom Store by visiting the following sections: My Profile: You can update your name, contact details (phone/address), and subscribe to the Medicom newsletter. My Orders: You can view past and existing orders and take actions including tracking an order, messaging the seller, and more. My Favourites: You can view items you've saved to view later.





SHOPPING ON MEDICOM STORE

What is the best way to shop on Medicom Laboratory?


For general tips on shopping on Medicom Store, visit our Medicom Store page. To download the Medicom Lab app and shop on the go, please visit Google Play (Android) or iTunes (iOs). For tips on staying safe while shopping on Medicom, visit our FAQ page.




How do I save items to view later?


If you're shopping on Medicom Store and find an item you would like to save for viewing later, simply log-in and click the on the product page to save the item to your Favourites. When you come back later, simply visit My Favourites to view the items you saved.





PAYING ON MEDICOM STORE

How do I pay for a medicomnig.com purchase?


For your convenience, Medicom offer multiple payment methods. Whatever your choice, you can rest assured that Medicom is working to keep your transaction safe. You can help by paying online at checkout so Medicom can hold your payment temporarily and more easily refund you if things go wrong. At checkout, you can select: Pay Online At Checkout - Enjoy 100% Buyer Protection Bank Deposit (Medicom Laboratory corporate account can be viewed here.) Pay On Delivery Cash Payment (Note that couriers may have limits on the maximum amount of cash they can collect.) Point of Service (POS) with Visa/Mastercard





ORDERS ON MEDICOM STORE

How do I check the current status of my orders?


Sign in to your Medicom account and visit the My Orders section. From there, you can view information on all your orders.




What are the different order statuses and what do they mean?


NEW: Your order has been received and is being processed. SHIPPED: Your order has been marked as shipped and is on its way to you. DELIVERED: The merchant has marked your order as delivered awaiting your confirmation. (After 3 days, this status may automatically update to "Delivery Confirmed" unless you state otherwise.) DELIVERY CONFIRMED: Your order has been delivered. DELIVERY DISPUTE: You have requested cancellation of an order that has been shipped. CANCELLED: The order has been cancelled.




My order has shipped. How can I track it?


We will send you your shipment and tracking details. Be rest assure, you will get your goods.




How do I cancel an order?


Please call +2348037038279 or Email- medicomnig@yahoo.com




How can I view and print my invoice for an order?


Sign in to your account. Click on My Orders. Click on the order number you need an invoice for. Click on "Print Order" to print out the invoice for your order. You can also check your email you used while registering on medicomnig.com





DELIVERY

What is the estimated delivery time? When can I expect my order to arrive?


Your order should arrive within 3-5 days of order processing. You can track your order with the waybill tracking number send to you




Why does the estimated delivery time vary?


Medicom Laboratory Store is a true online marketplace. This means that not all products on medicomnig.com are delivered by a particular Courier services. Given the various factors involved (time it takes to ship, the courier company used, delivery times may vary.




Will all of the items in my order arrive in a single package?


Yes




What should I do after my order is delivered?


After your order is delivered, make sure your items are as described and are not defective. If you notice any significant issues please email medicomnig@yahoo.com or call 08037038279 and provide details as soon as possible. You should also rate and review your transaction -- by doing so you can help other buyers make good buying decisions.





CANCELLATIONS AND RETURN

How do I cancel an order on medicomnig.com?


Please an email to medicomnig@yahoo.com or call- 08037038279




Something went wrong with my order, what can I expect?


If you recently received your order and something is wrong, please email medicomnig@yahoo.com or call 08037038279 and provide details as soon as possible. Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But in all cases, Medicom Laboratory will offer support and will try to work with the seller to offer a resolution quickly, such as a repair, replacement, refund upon return, instant refund, or other form of compensation as applicable. However please note that returns or replacements may not be available in the following cases: 1. Damages due to misuse of product 2. Any consumable item which has been used or installed 3. Products with tampered or missing serial / UPC numbers 4. Any damage / defect which are not covered under the manufacturer's warranty 5. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered; Items with No Returns policy





Abuja Office:

Suite TF 19, 3rd Floor, Olive Plaza,

 Aminu Kano Crescent, Wuse II,

Abuja FCT, Nigeria

Tel- +2348037038279

 

For Product Inquiry
                
Email- medicomnig@yahoo.com
           admin@medicomnig.com
           

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